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Client Support Officer

The Alliance Française de Nairobi is a not-for-profit language and cultural relations organization. It is one of the largest in Africa offering French language courses to thousands of students annually. It is the only accredited institution in Kenya for international and professional French language certification, and for certified translation services. The institution offers a rich programme of annual activities, encouraging creativity and exchanges, showcasing local and international Arts, and promoting cultural diversity.

Alliance française, seeks to recruit a client support officer for the Classes Department. The ideal candidate, to be recruited on a full-time basis, should fulfil the criteria detailed below.

Responsibilities:

• Responding promptly to client inquiries.
• Communicating with clients through various channels.
• Acknowledging and resolving client complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of client interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the client service process.
• Ensure customer satisfaction and provide professional client support.
• Giving clients detailed information on products and services.

Requirements:

• Highly motivated, strong interpersonal and communication skills.
• Ability to work in a fast-paced demanding environment
• Good organizational skills
• Ability to establish close working relationships with students, faculty, and staff.

Qualifications:

• Certificate or diploma in Customer Service, Communication, or other related disciplines.
• Working knowledge of English, Kiswahili, and French (minimum DELF B1 diploma in French)

 

Deadline to submit the application with three references by 7th March 2022 to the following email: pa@alliancefrnairobi.org

Communications and Design Assistant

The Alliance Française de Nairobi is a not-for-profit language and cultural relations organization. It is one of the largest in Africa offering French language courses to thousands of students annually. It is the only accredited institution in Kenya for international and professional French language certification, and for certified translation services. The institution offers a rich programme of annual activities, encouraging creativity and exchanges, showcasing local and international Arts, and promoting cultural diversity.

We are looking for a full-time experienced, passionate, and creative Communications and Design assistant to join our team.

Responsibilities:

  • Conceptualize and produce/design content for the institution’s social media platforms in close liaison with the language and cultural departments
  • Generate ideas for platform specific content including text posts, videos, graphics, to promote the institutions services and products
  • Grow the institution’s online presence and define most important social media KPIs
  • Maintain consistency of the brand across all platforms ensuring the brand’s graphic charter is adhered to
  • Stay up to date with the latest social media best practices and technologies
  • Assist with PR/Communications related functions

Qualifications:

  • Diploma in Graphic Design, Communications, Public Relations, Media Studies, Journalism, or their equivalent from a recognized
  • Demonstrable experience in graphic design and graphic design software, including but not limited to Photoshop, Illustrator, and InDesign or equivalent
  • Ability to plan, prioritize and produce quality results on time and on short
  • Ability to take and adopt feedback from the
  • Good interpersonal, presentation and communications

 

Deadline to submit application with three references by the 11th of March 2022 to the following email: pa@alliancefrnairobi.org

Receptionist

The Alliance Française de Nairobi is a not-for-profit language and cultural relations organization. It is one of the largest in Africa offering French language courses to thousands of students annually. It is the only accredited institution in Kenya for international and professional French language certification, and for certified translation services. The institution offers a rich programme of annual activities, encouraging creativity and exchanges, showcasing local and international Arts, and promoting cultural diversity.

We are looking for a full-time receptionist in this customer service role. As the first point of contact, the candidate must possess effective communication and interpersonal skills, welcoming students, clients, and visitors positively and ensuring a good first impression.

Responsibilities:

  • Greet and welcome visitors
  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material
  • Provide basic and accurate information in-person and via phone/email

Requirements:

  • Proven work experience as a Receptionist, Front Office Representative, or similar role
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook)
  • Professional dress, manner, and attitude
  • Excellent written and verbal communication skills
  • Ability to be resourceful and proactive
  • Excellent organizational and customer service skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude

Qualifications:

  • High school diploma, minimum A2 French language level, certification, or diploma in Customer service/ Front desk, and/or Office Management

 

Deadline to submit application with three references by the 7th of March 2022 to the following email: pa@alliancefrnairobi.org